Published on December 10, 2015
Written by The Servion Group
Customer service is at the center of every successful enterprise. According to Customer Experience Insight, consumers want quality service with high reliability, and they are willing to pay more for it. Meeting these needs is critical, especially in the mortgage lending industry as more consumers are shopping around for new options.
CU Companies plans to launch its new quality control services division to assist owners and partners with meeting lending requirements allowing them to provide efficient services without compromising quality. This new beta service intends to fill the gap many have expressed feeling while working within this industry, and it is expected to launch in 2016. The division will select a random sampling of mortgage loans and perform post-closing quality control audits to keep the financial institution in compliance with investor requirements. The services will also provide a consultant-like relationship to assist in improving their mortgage delivery.
"The expertise and experience CU Companies offers will facilitate a more efficient lending process."
How quality control services can help
While working hard is important for a quality outcome, working smart is equally critical. Time is a very precious resource, and using it in the most efficient way will bolster an operation's business and overall success tremendously. Forbes contributor Amit Chowdhry noted delegating tasks and seeking help can ensure jobs are done in a timely manner while also holding up to a standard of excellence. When seeking others to fulfill a certain void, it is important for individuals to select someone who has the proper experience and subject matter expertise; this is especially critical in the lending industry.
Mortgage lenders can offer faster service to consumers when they feel confident in the management of repurchase and compliance risk. The expertise and experience CU Companies offers can facilitate a more efficient lending process for all professionals working in the industry.
Fulfill consumer needs
By partnering with CU Companies and taking advantage of this new service, mortgage lending firms can better serve the consumers they work with. Because quality and efficient service is of the utmost importance, delivering these results will capture leads and build stronger customer loyalty.
Services and pricing
With quality control services, owners/partners can expect the following:
In addition, quality control services provides a five day overall review.
The post-closing audit will cost $110 per file, the tax transcript will be $14.75, and the credit report will cost $15. Asset, income, and occupancy verification will cost $10.