Coronavirus Information Center
We are taking necessary steps to serve the needs of our partners, borrowers and employees during this public health event.
Mortgage Relief/Hardship Information
Those affected by COVID-19 may qualify for mortgage assistance or relief. If you are suffering a hardship due to the current public health situation, please call our servicing department to discuss your options: 1-800-766-5626. You can also send an email to firstname.lastname@example.org.
Much of the Servion staff continues to work from home, while employees who must come to the office to perform their jobs are doing so. We have installed temperature checking machines, hand sanitizer stations and other safety measures throughout the building.
Information for Borrowers - Payment Instructions
The inner doors to our lobby are locked until further notice. To drop off a payment, please enter the outer door, then use the payment dropbox located to your left.
Please consider paying your mortgage online. Registering for online payment is easy:
- Click Access My Mortgage.
- Click “Register – First Time Users Must Register”.
- Enter your loan number and Social Security number, then click Continue.
You will receive a confirmation email containing a link. Click the link in the email to activate your online account. Once activated, you can make your payment online, 24/7, without leaving the house or mailing a check.
If you would like assistance registering for online payment or have other questions, please call us at 1-800-766-5626.
We are experiencing extremely high call volumes and long wait times for payment assistance. The best and fastest way to contact us is by email at email@example.com.
Information for Our Partners
Servion recognizes that our team is relied upon by hundreds of credit unions and community banks around the country. As such, we are taking steps to ensure that our employees are able to perform their duties with minimal disruption to you during this health event. We are:
- Implementing work-from-home effective immediately for most employees.
- For Minnesota partners, implementing a title closing process that complies with social distancing recommendations.
- In regular communication with employees regarding the spread of COVID-19.
- Providing hand sanitizer throughout the office to help prevent the spread of the virus.
- Conducting nightly and as-required cleaning of our facility to reduce potential impact.
Cybersecurity is a priority at all times, and the remote environment is no exception. As our employees work from home, rest assured that the personal information we gather while serving you is protected to the highest degree. Secure VPNs, multifactor authentication and similar measures are all being used to ensure the integrity of our information systems at all times.
Retail partner question: My borrowers won’t (or can’t) come to a branch to apply or drop off documents. Can things be done online?
Applications: A new mortgage application can be submitted entirely online. One effective method of doing so would be to join your borrower for a phone call. While on the phone you can gather the borrower’s information and input it into the application. Please visit our application page, where you can select your financial institution and access a new loan application.
Documents: Borrowers can upload documents into their secure portal upon starting an application. If instead they submit documents directly to you and you have trouble getting them into the loan file, please ask your Servion representative for assistance. Faxed documents can also be received electronically if they are submitted with a fax cover sheet that corresponds with the loan file or if you submit them to your loan processor.
If you have a borrower who would like information about starting an application, contact your Servion representative and we can provide the help you need.
Information on Title Closings
Residential title: Major changes to the closing process have been implemented for Minnesota partners/borrowers. Click here for full details and contact Anndrea Hart at firstname.lastname@example.org or 651-787-9561 with any questions. Closings outside of Minnesota are not affected as of now.
Commercial title: Commercial title closings are proceeding as usual. However, we are moving more toward escrow-style closings and performing most tasks remotely/online. We anticipate no client impact from this, as much of our business was performed this way already. Contact Melissa Page Boeshans at email@example.com or 651-746-6399 with any questions.
Information about Servion Realty and Servion Financial Advisors
Servion Realty: Our Realtors® are available as usual to work with any buyers and sellers. Visit servionrealty.com to view properties and to find a Realtor.
Servion Financial Advisors: Our advisors are available for appointments, including video conferences.
Information about Servion Commercial Loan Resources
Servion Commercial Loan Resources continues to operate as normal and in accordance with all social distancing recommendations. Visit our commercial lending COVID-19 page for helpful information. For information on the CARES Act and the Paycheck Protection Program, click here.
For additional information about COVID-19, including status updates and information on protecting your health, we encourage you to visit the CDC’s website or your local health department’s website.
Beware of potential scams, including suspicious emails and phone calls directing you to donation websites or medical websites. Do not share your personal identifying information with such sites, as they may be operated by identity thieves. Verify the authenticity of any website before making a purchase or donation.