Additional Mortgage Services
Quality Control Services
State-of-the-art platform - Access, comment, assign, and remove exceptions from your pipeline. Manage action plans and resolve missing document issues prior to audit – in real time.
Ability to discuss findings with the analyst - We are focused on transparency. We allow you online portal access directly to the auditor of the file. This promotes accountability and a custom, client-based audit.
Uncover risk - Our experienced team will hunt down issues in your mortgage production. We help you establish quality processes, prevent losses, and decrease exposure in your book of business.
Process improvement - We will create action plans for you to improve mortgage production. The time and energy you spend on QC will shrink, leaving you to focus on serving your borrowers.
Learn what happens when QC works for you.
Monitor your servicing portfolio:
Full-scale service – Approved servicer – for Fannie Mae, Freddie Mac, and Ginnie Mae – that offers default management for loss mitigation/monitoring, collections, foreclosures, and bankruptcies.
Satisfied borrowers - Our call abandonment rate is well under 1 percent. Borrowers rate us an average 5.56 on a 1-6 scale, according to recent satisfaction surveys, describing us as prompt, accurate, knowledgeable, easy to work with, attentive, and effective communicators.
A customizable relationship – We can tailor to your financial institution’s portfolio strategy. We provide: compliance, internal audit, escrow management, branch payment handling, loan satisfaction processing, Fannie Mae reporting, and monthly reports summarizing remittances, prepayments, trial balances, delinquencies, new loans serviced, and paid-in-fulls.
Online tools - Our servicing website allows borrowers to: access monthly billing statements, ARM change notices, and tax and insurance analysis. Borrowers can also make payments, request a payoff statement and details, and access their ongoing balance.
Contract Processing & Closing
Flexibility - Allows you to grow your mortgage business without worrying about scaling up processing staff.
Seamless handoff - Simply originate the loan using your system; you’ll get quality work in short time frames with excellent service for your borrower.
Managed to closing - We take on post-origination administrative duties and handle processing, underwriting, and closing.
Remain compliant - We take on your regulatory and compliance upkeep.
Remain compliant - We take on the appraisal work to keep you compliant.
Thorough assessment - Get the opinion of an independent appraiser.
An experienced eye - Our review staff has over 30 years of appraisal experience.
Easy, secure file-sharing - Easily send us your files via email or via our secure portal.
When mortgages depart from secondary market investor guidelines, the originating financial institution could end up owing the investor for the balance of the loan. Learn how your QC can improve mortgage quality and reduce your risk.