Quality Control Services

Quality Control Services

Quality Control of the Highest Quality

As a mortgage lender, you’re in the business of risk. You perform a balancing act every day as you make decisions about what risks are worth taking. Your quality control (QC) process should help by positioning you to lend with the least amount of risk to your income. If it isn’t, if your QC vendor is just there to make sure you can check off a requirement, you deserve more. 

Servion’s quality control handles the difficult challenges.

Our QC services are designed to protect your income and teach quality. We do that by emphasizing communication and striving for 100 percent accuracy. We’re equipped to resolve even the most challenging areas, such as:

TRID compliance

Secondary buy-back prevention

Action planning

Disciplinary action advice

What makes us different?

  • We’re specifically built to serve credit unions and community banks.   
  • You get access to your QC reviews online at no extra cost.
  • We work with you to remediate longer than most vendors.
  • You’ll get realistic advice on how to minimize compliance risk and investor risk

It’s all about giving you the confidence that the income you received is not exposed to risk after close, before close, or throughout the servicing life of the loan.

Quality Control Reviews We Offer

Post-Closing Review

  • Full review with verifications of income, assets, tax returns, SSN, appraisals, etc.
  • Satisfies all secondary market and regulatory review requirements.


    Pre-Closing (Pre-Funding) Review

    • Full review of application through final approval to ensure no risk of buyback before close.
    • Complete compliance review as well.


      Servicing Reviews

      • Full file reviews of all aspects of mortgage servicing. 
      •  6 monthly reviews and 13 quarterly reviews. 
      •  All secondary market and regulatory compliance requirements applied to each review.

      Denied, Cancel, Withdrawn Reviews

      • Full review of all non-originated loans to ensure compliance with ECOA and fair lending laws. 

      Targeted Reviews

      • We target individual areas of concern and plan a resolution.
      • Satisfies regulatory reviews and can show remediation before a regulator takes action.

        Training and Consulting

        • We can build custom training based on findings to enrich your lending team and reduce risk. 
        • We can consult on developing QC plans, enhancing procedures, and dealing with enforcement action. 
        Qc Contact Us

        Improve Your Quality Control

        Contact us and let’s talk about how better QC can help your company grow.
        From our blog
        In quality control, no news isn't always good news
        In quality control, no news isn't always good news
        Clean QC reports are great, but believe it or not, problems could still be lurking in your files.

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        From our blog
        Compliance Corner #1
        Compliance Corner #1
        Find out the do's and don'ts when it comes to gathering demographic information on a mortgage application.

        Read more